Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQs)

1. What if I want to make a change in my order or cancel it?

You can modify or change your order before 24 hours. For any assistance, you can contact our customer care at 9888030377

2. What is the time taken to process my cancellation request?

Approximately it would take 24 hours to process your cancellation.

3. After cancellation, what mode of payment will be used to refund my amount?

Your refund amount will be credited back to the card through which you purchased the product.

4. Do you have a Return policy?

We do not have a return policy unless the product received by the customer is damaged.

5. What is the time taken to credit back my refund amount in my account?

Approximately, it would take 7 working days, sometimes it depends on your bank account norms.

6. Can I return the defective product and get it replaced with the new product?

There are rare chances because we handle the products with the utmost care. In case if it does happen you can contact our customer care at 9888030377

7. What are the cases in which my refund will be disqualified?

When the recipient does not accept the order for whatever reason, your order will be cancelled and no refund will be made under such circumstances.

Address modification request. We would accept your change in address request only before 24 hours. It will not be accepted after 24 hours for whatever reason, and your order stands cancelled and no refund will be made. Similarly, we do not refund if the sender provides the wrong delivery address to deliver the products.

8. Do you charge for online delivery or it’s free of cost?

It depends on the location 

9. Are there any specific timings for delivery of products?

General delivery timing is between 8 A.M – 10 P.M, however, there is an exception for midnight delivery and fixed time delivery.

10. Can I select a delivery time of my choice?

Yes, you can select the delivery option time of your choice, but by paying a little extra delivery amount.

11. Do you deliver the orders at midnight?

Yes, we do deliver the orders at midnight by charging, little extra amount.

12. Are there any options to not disclose my personal information to the recipient?

Yes, we do have the option to maintain the surprise element.

You can contact our customer care at 9888030377

13. Do you charge an extra amount for same-day delivery?

There are no extra charges for same-day delivery, however, same-day delivery for a fixed time is chargeable.